Refund policy

At Lumo Living, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.

Returns

Returns are accepted by mail only. To be eligible for a return, items must be:

Unused and in the same condition as received
In the original packaging with all included accessories

To start a return, please contact us at support@lumoliving.shop with your order details. Our team will provide the return instructions.

We do not charge any restocking fees for returned items.

Return Shipping

Customers do not pay any return shipping costs. We provide free return shipping for eligible returns.

Refunds

Once we receive and inspect your returned item, we will notify you about the status of your refund.

Approved refunds will be processed within 7 business days and issued to your original payment method. Please allow additional time for your bank or payment provider to complete the transaction.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 30 days of delivery. We will assist you with a replacement or refund.