FAQs

How can I place an order?

You can place an order by selecting your desired product, adding it to your cart, and completing checkout with your preferred payment method.

What payment methods do you accept?

We accept Visa, Mastercard, American Express (Amex), Discover, Diners Club, and Maestro.

What currency are your prices listed in?

All prices on our website are displayed in United States Dollars (USD).

How long does shipping take?

Orders are processed within 1–3 business days (Monday–Friday). Transit time is typically 4–7 business days (Monday–Friday). The total estimated delivery time is 5–10 business days.

How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Can I return my order?

Yes. We accept returns within 30 days of receiving your order. Returns are accepted by mail only.

Do you charge return fees or restocking fees?

No. We do not charge any restocking fees for returned items, and eligible returns include free return shipping.

When will I receive my refund?

Once your returned item is received and approved, refunds are processed within 7 business days and issued to your original payment method.

What if I receive a damaged or incorrect item?

If you receive a damaged, defective, or incorrect product, please contact us within 30 days of delivery. Our team will assist you with a solution.

How can I contact customer support?

You can contact us through:

Email: support@lumoliving.shop
Phone: +86 136 9341 5882

Lumo Living
22 Outang St, Shuang Liu Qu,
Cheng Du Shi, Si Chuan Sheng, China, 610200